Refund policy
1. Overview
We want you to be completely satisfied with your purchase. Golden One Solutions offers a 30-day return policy, which means you have 30 days after receiving your order to request a return or exchange.
2. Eligibility for Returns
To qualify for a return:
The item must be unused, unworn, and in the same condition you received it.
– All tags, inserts, and original packaging must be intact and suitable for resale.
– You must include your receipt or proof of purchase (such as your shipping confirmation email).
Returns that do not meet these conditions, or that are sent without prior authorization, will not be accepted.
3. How to Start a Return
To initiate a return:
1. Email us at Support@GoldenOneSolutions.com within 30 days of delivery.
2. Once your return is approved, we’ll send you instructions and a Return Authorization number.
3. Ship your item—postage prepaid—to:
Golden One Solutions
3128 Charring Cross
Plano, TX 75025
Items sent back without a prior return request will not be processed.
4. Exchanges
If you wish to exchange an item, the fastest method is:
1. Start a return as above.
2. Place a new order for the item you want.
3. Once we receive and approve your return, a credit or refund will be issued to your original payment method.
If the new item costs more than your credit, pay the difference at checkout. If it costs less, you may request us to hold or refund the balance to your card.
5. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, contact us right away at Support@GoldenOneSolutions.com with photos so we can evaluate and make it right quickly.
6. Non-Returnable or Restricted Items
We cannot accept returns on:
- Used or worn products
- Sale items or gift cards
- Custom or personalized items
- Personal care or hygiene products
- Perishables (e.g., food, flowers, plants)
- Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, please email us before shipping.
7. Refund Process
Once your return is received and inspected, you’ll receive an email notification about approval or denial.
If approved:
- Your refund will be processed to your original payment method within 10 business days.
- Please allow additional time for your bank or card provider to post the refund.
If 15 business days pass after approval and you have not received your refund, please contact us at Support@GoldenOneSolutions.com.
8. European Union Customers
If your order is shipped into the European Union, you have a 14-day cooling-off period to cancel or return for any reason. Returned items must meet the same unused, original-packaging conditions described above and include proof of purchase.
9. Need Help?
For any return, refund, or product concern, reach us at:
📧 Support@GoldenOneSolutions.com